Privacy & Data
Protection Policy.

1. Introduction and Purpose

New TradeFx Services Ltd. (“the Company”, “we”, “us”, or “our”) is committed to protecting the privacy and security of your personal and financial information. This Privacy Policy explains how we collect, use, maintain, and safeguard client information when you use our website or register for a trading account on our platform.

We operate in compliance with the laws of Saint Lucia, including relevant data protection regulations and international privacy standards.

By accessing our website, using our services, or registering for an account, you consent to the collection and processing of your personal information as described in this policy.

2. Information We Collect

We collect several types of information from and about our clients to provide a secure, efficient, and compliant trading environment:

• Personal Identity Data: Full name, date of birth, gender, nationality, passport or national ID number, and government-issued identification documents.
• Contact Details: Residential address, mailing address, email address, phone number, and social media handles where applicable.
• Financial Information: Bank account details, credit/debit card information, cryptocurrency wallet addresses, transaction history, net worth, annual income, source of wealth, and investment experience.
• Verification Documents: Utility bills, bank statements, and corporate registration certificates (for institutional clients) to confirm identity and residency.
• Technical & Usage Data: IP address, device type, browser settings, operating system, pages visited, time and date of access, and tracking data from cookies or similar technologies.

3. Collection Methods

We collect personal data through various methods:

• Direct Submission: When you complete the online registration form, open a demo or live account, deposit or withdraw funds, contact support, or interact with our services.
• Automated Technologies: As you navigate through our website, we automatically collect technical data using cookies, server logs, and web beacons.
• Third Parties: We may receive information about you from external verification service providers, credit reference agencies, identity databases, and regulatory registries to satisfy KYC and AML compliance protocols.

4. How We Use Your Data

We use the information we collect for the following purposes:

• Account Activation and Verification: To verify your identity in accordance with regulatory KYC rules and the Money Laundering (Prevention) Act of Saint Lucia.
• Trading Services: To process your transactions, execute trades, handle deposits and withdrawals, manage your account balance, and provide platform access.
• Customer Support: To respond to your questions, troubleshoot technical issues, and improve our services.
• Risk Management: To monitor trading activity for security purposes, detect fraud, protect client funds, and prevent financial crimes.
• Regulatory Reporting: To comply with reporting demands from financial intelligence units, tax offices, and other official regulators.
• Service Updates: To email you important account notifications, platform updates, and marketing updates (with your consent).

5. Disclosure & Sharing of Information

We do not sell or lease your personal data to third parties. We only share your information with trusted partners and third parties under strict confidentiality agreements, including:

• Financial Partners: Banks, payment processors, credit card institutions, and liquidity providers to facilitate deposits, withdrawals, and trade execution.
• Regulatory & Judicial Authorities: To comply with legal requirements, courts, law enforcement, or the Financial Intelligence Authority (FIA) of Saint Lucia.
• Service Providers: Identity verification agencies, IT support providers, and auditing services acting as data processors on our behalf.
• Corporate Affiliates: Subsidiaries or parent companies of New TradeFx Services Ltd. for administrative and operational purposes.

6. Data Retention Policy

We retain your personal and transaction records for as long as needed to satisfy the purposes described in this policy.

For regulatory compliance, including AML requirements, we are legally mandated to retain your information for at least five (5) years following the closure of your trading account or completion of your last transaction.

Archived data is securely stored, encrypted, and isolated to prevent unauthorized access.

7. Security of Your Personal Data

We implement robust physical, technical, and administrative controls to protect client information:

• Data transmission using Secure Socket Layer (SSL) encryption.
• Network firewalls, intrusion detection, and continuous security monitoring.
• Multi-factor authentication (MFA) for user accounts.
• Restricting staff access to your personal data on a strict need-to-know basis.

While we strive to protect your data, no method of internet transmission is 100% secure. We cannot guarantee absolute security but maintain rigorous protocols to mitigate all risks.

8. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

• Access: You can request a copy of the personal information we hold about you.
• Rectification: You can request corrections to inaccurate or incomplete information.
• Erasure: You can request deletion of your data under specific conditions (subject to our legal data retention mandates).
• Portability: You can request transfer of your data to another service provider.
• Objection: You can object to processing of your data for direct marketing.

To exercise any of these rights, please contact our support team.

9. Cookies and Web Tracking

Our website uses cookies to enhance user experience, track performance, and customize functionality.

• Essential Cookies: Necessary for the platform to function and process sign-ins.
• Analytical/Performance Cookies: To monitor traffic patterns and optimize site usability.
• Functional Cookies: To remember preferences and settings.

You can manage or disable cookies through your browser settings, though doing so may affect your ability to use certain features on our platform.

10. Policy Updates

The Company reserves the right to modify this Privacy Policy at any time.

We will notify you of any significant revisions by posting the updated policy on our website with a revised effective date or via direct email.

Continuous use of our services after such modifications constitutes your acceptance of the updated policy.

11. Contact Information

If you have questions about this Privacy Policy, your personal information, or our data practices, please contact us at: