1. Introduction & Scope
This Client Agreement (“Agreement”) is entered into by and between New TradeFx Services Ltd. (“the Company”) and the individual or entity that has completed the online registration form and whose application has been accepted by the Company (“the Client”, “you”, or “your”).
This Agreement sets forth the legal framework governing all trading operations, account activity, and transactions executed on the financial instruments and markets offered via the Company's platform.
By opening a trading account, you agree to comply with this Agreement and confirm that you understand the terms, fees, and operational policies under which our services are provided.
2. KYC & AML Compliance
The Client must undergo our Customer Due Diligence (CDD) and Know Your Customer (KYC) procedures prior to depositing funds or executing trades. This includes submitting valid, government-issued identification and proof of residential address.
The Client represents and warrants that all funds deposited into their account originate from legitimate, non-criminal activities and conform to our Anti-Money Laundering (AML) Policy.
The Company reserves the right to request additional documentation, trace funding sources, and verify transaction channels at any time to ensure ongoing regulatory compliance.
3. Order Execution Policy
All trading orders placed by the Client shall be processed and executed in accordance with our Best Execution standards.
The Client acknowledges that:
- Market Execution: Orders are filled at the best available market price provided by our liquidity networks. In highly volatile or illiquid market conditions, the price at which a trade is filled may differ from the requested price (slippage).
- Execution Speed: While we employ advanced technology to provide sub-millisecond execution, latency delays due to internet speeds or connectivity disruptions can occur and are beyond our control.
- Order Rejections: The Company reserves the right to reject, cancel, or adjust any order under specific conditions, including pricing errors, network errors, or if prohibited trading practices are suspected.
4. Margin, Leverage & Risk Controls
Trading financial contracts on leverage carries high risk. The Client agrees to maintain the required margin levels for all open positions at all times.
Key margin and leverage terms include:
- Leverage Limits: The maximum leverage available is up to 1:500, subject to the account model (Standard, Pro, or VIP) and the specific asset class being traded.
- Margin Call: If the account equity falls below a specific threshold (e.g., 80% margin level), the Client may receive a Margin Call warning to deposit additional funds or close positions.
- Stop-Out Policy: If the margin level drops to the stop-out threshold (e.g., 50% margin level), the platform will automatically trigger the liquidation of open positions, starting with the most unprofitable, to prevent a negative account balance.
5. Funding & Settlements
The Client may fund the trading account using credit/debit cards, bank transfers, or other supported payment gateways. The minimum initial deposit is $10 USD.
All deposits and withdrawals must be processed in the exact name of the account holder. Third-party transfers are strictly prohibited. The Client shall bear any transaction fees or exchange rate conversion charges associated with their transactions.
Withdrawals will be processed within the timelines stated on the Deposit & Withdrawal page, provided the Client has completed all compliance audits and verification processes.
6. Client Warranties
The Client represents, warrants, and covenants that:
- You are of legal age and have the legal capacity to enter into this Agreement.
- All information you provide to the Company is accurate and truthful.
- You understand the high risk associated with trading leveraged contracts and have sufficient financial resources to absorb potential trading losses.
- You will not use automated systems or algorithms to exploit feed latency or manipulate pricing.
7. Default & Account Action
An Event of Default shall be deemed to have occurred if the Client fails to meet margin obligations, breaches any term of this Agreement, engages in fraudulent or prohibited trading practices, or files for bankruptcy.
Upon the occurrence of an Event of Default, the Company may, at its sole discretion:
- Close any or all open positions at current market rates.
- Debit or adjust the Client's account balance to correct transaction discrepancies.
- Suspend or permanently terminate access to the trading platform and account.
- Report any suspicious activities or violations to the relevant regulatory authorities.
8. Term & Termination
This Agreement shall remain in force until terminated by either party.
The Client may terminate this Agreement at any time by submitting a written notice to close the account, provided there are no open positions and all balances are settled.
The Company may terminate this Agreement immediately with or without cause by notifying the Client via email.
9. Governing Law
This Agreement and all trading transactions executed hereunder shall be governed by, and construed in accordance with, the laws of Saint Lucia.
Any legal action or dispute arising out of this Agreement shall be brought exclusively before the courts of Saint Lucia.